Frequently Asked Questions

Last Updated: May 9, 2026

Below you will find answers to the most common questions about our products, orders, delivery, payments, and support. If you cannot find what you are looking for, please do not hesitate to contact our support team directly.

1. Licensing & Products

Are your QuickBooks licenses 100% genuine?

Yes. Gvami LLC sells only 100% genuine QuickBooks software licenses sourced exclusively through legitimate and authorized reseller channels. All licenses we sell are authentic QuickBooks software verified for your peace of mind.

Are you affiliated with Intuit or QuickBooks?

No. Gvami LLC is an independent reseller of QuickBooks software licenses. We are not affiliated with, endorsed by, or sponsored by Intuit Inc. All QuickBooks® and Intuit® trademarks are the exclusive property of their respective owners.

What is the difference between QuickBooks Pro, Premier, and Enterprise?

  • QuickBooks Pro — Ideal for freelancers, self-employed professionals, and small businesses managing basic accounting needs
  • QuickBooks Pro Plus — Includes all Pro features plus annual updates and enhanced support options
  • QuickBooks Premier — Includes industry-specific editions tailored for contractors, nonprofits, retailers, and more
  • QuickBooks Enterprise — Designed for large-scale businesses requiring advanced reporting, inventory, and multi-user capabilities

Do you sell QuickBooks for Mac?

Yes. We offer QuickBooks versions specifically compatible with macOS. Please check the product description carefully to ensure compatibility with your operating system before purchasing.

Do your licenses require a subscription?

Selected versions are available as one-time purchases with no forced subscription. Please refer to each individual product page for full licensing details and terms.

Are your licenses compatible with my system?

Customers are responsible for verifying system requirements and compatibility before completing a purchase. Full system requirements are listed on each product page. For assistance, please contact our support team before purchasing.

2. Orders & Delivery

How is my license delivered?

All licenses are delivered electronically by email to the address provided at checkout. In most cases, delivery is instant upon payment confirmation. In rare cases, delivery may take up to 8 hours due to payment verification or security checks.

What is your order cut-off time?

Orders placed before 5:00 PM Eastern Time are typically processed the same business day. Orders placed after 5:00 PM ET will be processed the following business day. Standard handling time is 0–1 business days, Monday to Saturday.

I did not receive my license — what should I do?

Please follow these steps:

  1. Check your spam or junk folder
  2. Ensure your inbox has sufficient storage space
  3. Verify that you provided the correct email address at checkout
  4. If the issue persists, contact us at Contact@gvami.com or call +1 (571) 516-8883 with your order number

Our support team will verify and resend your license if applicable.

Will I receive a physical product?

No. All products sold on gvami.com are digital goods delivered electronically. No physical shipment is involved in any order. There are no shipping or handling charges.

Can I track my order?

Once your order is processed, you will receive an order confirmation email followed by a separate delivery email containing your license key or access instructions. For further assistance, contact our support team with your order number.

3. Payments & Security

Is the payment process secure?

Yes. All transactions on gvami.com are fully secured with 128-bit SSL encryption and processed through PCI-DSS compliant payment gateways. We do not store or have access to your complete payment card details.

Which payment methods do you accept?

We accept all major credit and debit cards including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Google Pay
  • Apple Pay

Will I be charged any hidden fees?

No. The price displayed at checkout is exactly what you pay. There are no hidden fees, no shipping charges, and no handling costs. All applicable taxes, if any, are clearly displayed before payment is finalized.

What currency are your prices displayed in?

All prices on gvami.com are listed in U.S. Dollars (USD). If your payment method uses a different currency, conversion will be handled by your payment provider at their applicable exchange rate.

4. Refunds & Exchanges

Can I get a refund?

Refunds may be considered within 30 days of purchase under the following circumstances:

  • The digital product was not delivered within 8 hours and our support team was unable to resend it
  • The product delivered is completely different from what was described
  • The license key provided is invalid and our support team is unable to resolve the issue within 48 hours
  • A duplicate purchase was made accidentally

Please note that refunds are not issued for change of mind, compatibility issues clearly stated in the product description, or requests submitted after the 30-day window. Full details are available in our Refund & Returns Policy.

Can I exchange my product?

Yes. If you received an incorrect product, wrong edition, or a non-functional license key that our support team cannot resolve, you may be eligible for a replacement license or exchange.

How do I submit a refund or exchange request?

Contact our support team at Contact@gvami.com or call +1 (571) 516-8883 with the following information:

  • Your full name
  • Order number
  • Email address used at checkout
  • A clear description of the issue
  • Screenshots or error messages if applicable

Our team reviews all requests within 12–24 hours during business hours.

5. Account & Security

Do I need an account to place an order?

An account is not required to browse our store. However, creating an account allows you to track your orders, view your purchase history, and access your digital products through your Gvami account dashboard.

How do I reset my password?

Visit our My Account page and click “Lost your password?” to receive a password reset link by email.

Is my personal data safe?

Yes. Gvami LLC is committed to protecting your personal data. We collect only the information necessary to process your order and deliver your product. We do not sell or rent your personal information to third parties. Full details are available in our Privacy Policy.

6. Customer Support

Do you offer customer support?

Yes. Our support team is available during the following hours:

Monday to Saturday9:00 AM – 6:00 PM (Eastern Time)
SundayClosed

How quickly will I receive a response?

We aim to respond to all support inquiries within 12–24 hours during business hours.

7. Policies & Legal

Where can I find your full policy pages?

All our policies are publicly available and accessible from our website footer:

8. Contact Us

We are here to help you find the ideal QuickBooks software solution for your business. Feel free to reach out to us through any of the following channels:

Monday to Saturday9:00 AM – 6:00 PM (Eastern Time)
SundayClosed